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Werkgever: JTL Software GmbH
Adres: Netherlands
Regio: Noord-Brabant
Plaats: Veldhoven
Land: NL
Employee Support JTL Shop (f/m/d) JTL-Software was founded in 2008 and today employs around 200 people at four locations. Over the past ten years, we have established ourselves as a force to be reckoned with in the German e-commerce industry. Thus, we are constantly developing our software solutions, are happy to explore uncharted territory and are always open to clever ideas. Fairness and respect are lived practice at our company. With more than 50,000 customers and 500 partners, we form a vibrant community that continuously gets new projects off the ground together and drives smart software solutions in both online and brick-and-mortar retail. Are you dedicated, curious, keen on teamwork and responsibility? Are you looking for a job where Monday is not the worst day of the week? Then we look forward to receiving your application! Apply now as Project support employee (f/m/d) Mobile working / Full time / Immediately Your tasks As an employee in the store area, you will assist new and existing customers with all questions regarding their JTL store and its operation with the help of JTL-Wawi. You explain which requirements our software meets and help with any problems with our software via email, ticket system, telephone and in the public JTL forum. Because our constantly growing number of customers draws a lot of questions about the operation of merchandise management and online store. Part of our daily work is to analyze difficulties in the implementation and to explain appropriate solutions to customers, to clarify comprehension problems and to investigate technical errors. These are to be solved, if possible directly for the customer. If everything points to a program error, the problem is to be reproduced and discussed together with our developers. You will help to isolate the problem in advance and after the problem has been solved, you will retest it before the customer uses it. During the troubleshooting process, you will also be responsible for tracking down server problems on a daily basis and providing the customer with the appropriate information to resolve the issue with their hoster. While troubleshooting, you will also quite often take a closer look at the databases of JTL-Shop and JTL-Wawi. In addition, installations and setup of our software at the customer’s site are part of your daily tasks. Tasks at a glance You provide technical support for our software (enterprise resource planning, JTL store) via email, ticket system, phone and in the public JTL forum. You identify and help find solutions to operating and process errors. You actively support the software developers in the area of QA and testing to increase our software quality in the long term. You are the direct interface between your customers and the team. You process and coordinate customer inquiries quickly, friendly and competently. You install our store at customers You advise our customers on the implementation of specific customer requirements What you bring to the table Ideally, you have a completed vocational training in the IT field or a comparable training. You have an interest in the IT and e-commerce industry, initial knowledge of the topic of online shopping is helpful Rudimentary knowledge of websites and web hosting is an advantage as well as knowledge of html, php, SQL and SEO Ideally, you already have basic experience in the JTL-Wawi and JTL-Shop. Good German (C1) and English skills in speech and writing are also present with you Analytical thinking, a quick grasp and a solution-oriented approach to achieve success as quickly as possible in case of problems are a matter of course for you. You have a very high quality awareness and distinguish yourself a by your independent and careful way of working. Through your interest in complex systems and your ability to overview them, you easily identify operating and process errors. What we offer you: Self-determined: Thanks to our flexible working hours and mobile working, you can organize your day mostly freely. Constructive: With us, you can expect a relaxed but professional corporate culture. Interdisciplinary: With us you work in agile and cross-functional teams, where you develop new ideas together Willingness to travel: if you are interested, you have the opportunity to take a “workation” of up to 6 months. Planning security: you will directly receive a permanent employment contract, because we are convinced of a good cooperation. Secured: We offer our employees a company pension plan and, capital-forming benefits. Fit and supplied: We offer a subsidized job bike, discounted sports offers, ergonomic workstations, employee discounts at well-known companies and digital meal vouchers. Making a difference together: The “we” feeling at JTL is part of our “spirit”. We like to strengthen this regularly in varied employee events. We look forward to your application! Please make sure that your application documents are as complete as possible. For example, we usually ask for salary expectations. You can see exactly what “complete” means for this position in the box on the left. You have been invited for an interview? How to find us: Directions You still have questions? Your contact person at JTL: Stefanie Meiritz jobs[AT]jtl-software.com Please include the reference number YF17976213 with your application. Feel free to contact Steffi if you have any questions about the position or the application process.