Klik hier voor meer Informatie
Werkgever: NLwerkt
Adres: Rotterdam
Regio: Zuid-Holland
Plaats: Rotterdam
Land: NL
We are currently seeking a highly motivated and experienced fulltime (32-40 hours) French speaking Customer Service Specialist to join our team in Ridderkerk. As a Customer Service Specialist, you will be responsible for providing excellent customer service to our international clients in the chemical industry.
Responsibilities
- Manage and respond to customer inquiries via phone, email and other communication channels in a timely and professional manner
- Provide customers with product information, technical specifications and pricing details
- Process orders, quotes, and returns accurately and efficiently
- Collaborate with sales, logistics and other departments to ensure customer satisfaction and on-time delivery
- Resolve customer complaints and issues by providing effective solutions and escalating when necessary
- Maintain accurate and up-to-date customer records in our database
- Participate in training sessions and stay up-to-date on product knowledge and industry trends
Requirements
- Fluent in French and English, both written and spoken. Dutch is a plus.
- Minimum of 3 years of experience in a Customer Service role, preferably in the chemical industry
- Experience with the O2C cycle and INCOTERMS
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and experience SAP is a plus
Offer
- Salary between €3000 and €3500 euros per month, based on previous experience
- Opportunity to grow within an international company
- Strengthen your international network (international colleagues and clients)
- Working in a dynamic, international team
- Walters People Academy
If you are a self-starter, detail-oriented, and passionate about customer service, we would love to hear from you. Please apply for the Customer Service Specialist (French) position now!