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Werkgever: KRZN – Kommunales Rechenzentrum Niederrhein Steuerung und zentrale Dienste
Adres: Netherlands
Regio: Noord-Brabant
Plaats: Veldhoven
Land: NL

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Staff member (m/f/d) in 1st-/ 2nd-level support / user help desk sought in full-time (39 hours / week). The position to be filled is in principle also suitable for part-time employees. The employment is initially limited for 24 months. The job You will be deployed in our product area “IT Service Administration” at our location in Mettmann and, if desired, additionally in the home office. Together with your colleagues, you will be responsible for IT support. In doing so, you will have the following main tasks: Processing of incidents and service requests, problem management and change management in the ticket system (working method according to ITIL). Support of MS Office products (Outlook, Word, Excel, PowerPoint, OneNote) and video and communication technology as well as end user support of Windows. Active Directory – management of computers, users and groups, and permissions. Exchange Server – administration of mailbox accounts, permissions, public folders, distribution lists and out-of-office notifications. Error analysis and troubleshooting of hardware, software and network problems. Administration of directory permissions, home and network drives and specialized application drives. Creation of solution documentation and FAQs Your profile You have completed an apprenticeship as an IT specialist in system integration or you have a degree in IT or you have a comparable education with relevant work experience in IT support or comparable qualification with an affinity for IT You have experience in a heterogeneous IT environment You have sound knowledge in the administration of Microsoft operating systems as well as Office products and have a good understanding of IT infrastructure in the Microsoft environment. Knowledge in the administration of MS 365 and Apple knowledge are desirable. You have sensitivity for IT security and data protection and bring the ability to identify and systematically isolate errors and their elimination. In addition to your technical expertise, you bring a solution-oriented, analytical and independent way of working, which you can fully develop with us You are a team player, have assertiveness and a high customer and service orientation You have organizational skills, strong communication skills and a confident appearance We assume a good knowledge of written and spoken German (at least certificate level C1) Since the activity is exercised partly at different locations, a class B driver’s license and the willingness to use a private car for official travel (against distance compensation in accordance with the State Travel Costs Act NRW) is required Please submit your application electronically via our applicant portal no later than 26.11.2023. To do this, click on the button ” ” and upload your meaningful application documents with reference number YF20726297. If you have any questions, please call Ms. Thäsler 02842 – 90 70 647 . The KRZN has an equal opportunity plan and pursues the goal of professional equality of women and men in accordance with the NRW State Equal Opportunity Act. We welcome applications from women and will consider them in accordance with the regulations of the State Equal Opportunity Act. Preference will be given to the application of severely disabled persons or persons with disabilities of equal status, provided they are otherwise equally qualified. About us Kommunales Rechenzentrum Niederrhein (KRZN) is one of the ten largest municipal IT service providers in Germany. We supply more than 18,000 office workstations in town halls and district administrations in the Lower Rhine region and the Rhineland with every form of municipal information technology. We look forward to meeting you! We offer Crisis-proof full-time job with flexible working hours and home office Company pension plan Grouping into pay group 9b (TVöD-V, IT division) Extensive range of further training We are a member of the company network “Success factor family”